FAQs
- How do I join your mailing list to receive
regular mailings?
- How do I open an account to buy wine
from you?
- What happens if I′ve forgotten my password?
- Do I need to log in before I start
shopping?
- How do I change my membership details?
- Can I still receive your regular mailings
if I don′t subscribe to a Regular Tasting Dozen?
- Can I view my order history?
- Do I have to order by the dozen?
- What happens if the wine I receive is
damaged or I dont like it?
- How do I send wine as a gift?
- I′m worried about using my credit card
on the internet
- How do you verify I am over 18?
- What information do you collect about
users? How do you use it?
- How does The Wine Society protect
customer information?
- Will The Wine Society disclose the
information it collects to outside parties?
- What is The Wine Society′s Copyright Policy?
- How much does delivery cost?
- How will my wine be sent?
- What happens if I am not available to accept my wine delivery in person?
- Do you deliver to PO boxes?
- Can I arrange for a driver to contact me prior to delivery?
- How do I join your mailing list to receive regular mailings?
-
When you become a Member you will automatically receive our regular mailings and email offers which can be stopped and started at your choosing. When first joining we ask for the following contact details: name, e-mail address (optional), mailing and delivery addresses, phone contact details, and date of birth. Click here to receive the latest catalogue.
- How do I open an account to buy wine from you?
-
Only Wine Society Members may order via our website. Members can login using their membership number and the email address they currently have registered with us. If you are not a Member, but wish to become one, click here to join up now. If you wish to buy wine after joining we will also require your credit card details in order to process your payment.
- What happens if I′ve forgotten my password?
-
Your password login is your Membership number, which you′ll find on the back side of your membership card; It is also shown on the order form you receive every month (with the catalogue. Just look near your name and address.) Your login is the email address that you have registered with us. If you have forgotten your registered email address (maybe you′ve changed it recently) or don′t have your membership card or latest catalogue handy, we can automatically email your password to the email address you have registered with us - simply go to our forgotten password page, type in your registered email address, and your password will automatically be sent to that address within a couple of minutes. Failing that - simply call our Member Centre on 1300 723723 and let one of our wine advisors help.
- Do I need to log in before I start shopping?
-
No. You can add items to your Shopping Cart and you will be prompted to login once youve finalised your order through the Checkout.
- How do I change my membership details?
-
Once you are logged in you will be able to make any changes through the "My Account", which you′ll find in "My Profile" at the top of each page on the site. This option allows you to change any of your mailing, delivery or other contact details.
- Can I still receive your regular mailings if I dont subscribe to a Regular Tasting Dozen?
-
Yes. Your Membership of The Wine Society is unaffected by whether or not you receive a Regular Dozen. You continue to receive Member-only pricing and special offers as well as all the other Membership benefits.
- Can I view my order history?
-
Yes. Once you have logged in, this option will become available to you under "My Account".
- Do I have to order by the dozen?
-
No. The Wine Society allows you to order as many or as few bottles as you choose. We can pack up to 12 bottles per case. However, it is more economical to buy by the dozen (with our special case discount) as our delivery charges apply on a per case basis.
- What happens if the wine I receive is damaged or I dont like it?
-
If a case of wine turns up to your delivery address and the packaging or wine is damaged, simply contact us and we will credit the value of the damaged wine. Also, if you taste a bottle or two and are dissatisfied in any way, we will arrange collection at our cost and refund a credit to the total value of your wine purchase.
- How do I send wine as a gift?
-
Choose your wine and add to your Shopping Cart in the usual way. When you checkout you will be asked to confirm certain details. At this stage you can change the delivery details to those of the intended gift recipient and if you choose, enter an appropriate message (this will be printed on the delivery note which accompanies the wine.)
- Im worried about using my credit card on the internet.
-
When you place orders or access your account information from the web site, we use Secure Sockets Layer (SSL) protocol with a 128-bit certificate. The SSL software encrypts all information transferred between our web server and your computer and is the most powerful level of encryption currently available for commercial web sites.
- How do you verify I am over 18?
-
Australian law prohibits the sale of alcoholic beverages to persons under the age of 18 years. You will be asked to confirm that you are 18 years of age or over and supply your date of birth when you apply for Membership with us. It is a condition of purchase from us that you verify that you are 18 years of age or over. If you do not confirm that you are aged 18 years or over, we can not process your order.
- What information do you collect about users? How do you use it?
-
When you open an account with us, we need to know your name, email address, mailing and delivery address, phone contact details and, date of birth.
When you give us your credit card details to pay for your wine purchases or Membership fee we only use them for that transaction. They are not stored. Each time you order through this site you will be asked to enter your credit card details. Again, these details are used only to process that order, they are not stored. All other personal information such as addresses and order history is stored on our main database, not on the web server.
There is one cookie within the site used for recognition when you return to the site. This cookie can be easily deleted without affecting performance.
- How does The Wine Society protect customer information?
-
Confidential information, such as your address and order history, is not stored on the web server but on The Wine Societys own database, which is protected by a firewall against unauthorised access.
- Will The Wine Society disclose the information it collects to outside parties?
-
We do not sell, trade or rent your personal information to others. Our site does contain links to other sites which we believe may be of interest to our Members. The Wine Society is not responsible for the privacy practices or the content of these other websites.
- What is The Wine Society′s Copyright Policy?
-
All content included on this site, such as text, graphics, logos, button icons, images and code, is the property of The Australian Wine Consumers Co-operative Society Limited ARBN 068 836 699 and is protected by international copyright laws. This excludes property in which the rights of third parties are explicitly and immediately acknowledged. Any improper use, including but not limited to the reproduction, modification, distribution, transmission, republication or display of the content on this site is strictly prohibited.
- How much does delivery cost?
-
Australia wide delivery:
1 case = $7.00
2 cases = $12.00
3 cases or more delivery is FREE
Sorry, we do not deliver outside of Australia. - How will my wine be sent?
-
Wine ordered with us will be sent via Australia Post. Delivery timeframes will vary depending upon where you live.
- What happens if I am not available to accept my wine delivery in person?
-
In the event that you are not home, your wine will be left at your nominated delivery address as per your delivery instructions. If you prefer, your wine can be directed to your nearest post office for collection. Every attempt will be made to ensure your delivery is timely, and delivered according to your stated instructions.
- Do you deliver to PO boxes?
-
Absolutely!
- Can I arrange for a driver to contact me prior to delivery?
-
Unfortunately Australia Post does not currently offer this facility. In the event that you are not available to accept delivery, your wine will be left according to your instructions. Please do not hesitate to contact a friendly Wine Advisor to discuss your preferred arrangements.
Should you require any further assistance, our Wine Advisors are on hand to help! Simply contact us here.
