Frequently asked Questions

Please check the questions below in answer to your query. If you cannot find the answer below, please call us on 1300 723 723 or send us an email .

How do I become a Member of The Wine Society??

Anyone aged 18 years or over can become a Member of The Wine Society. There is a one-off Membership fee of $50, which buys 25 shares in the cooperative. There are no ongoing annual charges or compulsory wine plans. The only obligation of Members is an annual spend of $100 (or $50 if you have been a Member for more than 20 years) to maintain active membership, and consequently voting rights at our AGM. If you do not wish to become a Member, but wish to receive wine offers by email, then you can join our mailing list .

Back to top

Can I purchase from The Wine Society if I am not a Member?

The Wine Society is a not-for-profit cooperative, existing solely for the benefit of its Members. A Membership is required to make a purchase. The only exceptions to this rule are purchases from our retail stores and our Member Events and Wine Education courses. In these instances Members enjoy preferential pricing. Anyone aged 18 years or over can join The Wine Society, for only $50.

If you are considering joining, and wish to see our offers via email in the meantime, you can join our mailing list (aged 18 years or older).

Back to top

How old must I be to join The Wine Society?

Australian law prohibits the sale of alcoholic beverages to persons under the age of 18 years. You will be asked to confirm that you are 18 years of age or over and supply your date of birth when you apply for Membership with us. If you do not confirm that you are aged 18 years or over, we will not accept your order.

Back to top

What does The Wine Society's Cooperative status mean?

As a not-for-profit cooperative we stand apart in an industry increasingly dominated by supermarket giants. And this status means that all profits are reinvested back into the business, resulting in better wine, better service and better prices.

Our core purpose is to source top quality wine at competitive prices for our Members and our passion is for the little guy. Independent producers, small parcels, little-known wines and future classics; these are the things that excite us – wines with a story.

As a registered Not-for-Profit organisation, The Wine Society has an Annual General Meeting and all Active Members are eligible to attend in person and/or vote for Members of the Board.

Back to top

Can a business become a Member of The Wine Society?

Yes, businesses are able to join The Wine Society and Membership works in the same way as for personal accounts. To set up a business Membership, please contact Member Services on 1300 723 723. Please note that while the Membership can be set up in a company name, we will ask for details of one individual to contact in the event of any enquiries.

Back to top

Do I need to login before I start shopping?

No. You can add items to your Shopping Cart and you will be prompted to login once you have finalised your order through the Checkout. If you are not a Member, you can also join The Wine Society at Checkout. You will be diverted to a sign up page and, when the Membership process is completed, you will be returned to your order.

Back to top

What happens if I've forgotten my password?

Your password is your Membership number, which you received when you first registered on The Wine Society website. If you have forgotten your Membership number you can use the password recovery function on the Login page, or you can call our Member Centre on 1300 723 723. If you receive the paper catalogue, you can find it on the address cover sheet, or if you receive emails, you will find it on the top right of the email.

Back to top

How do I change my personal details?

Once you are logged in you will be able to make any changes in 'My Wines', which you can find at the top of each page on the site. This option allows you to change any of your contact preferences and personal details.

Back to top

Can I view my order history?

Yes. Once you have logged in, this option is available to you under 'My Wines'.

Back to top

How do I create a Wishlist?

When viewing a wine, click on the grey love heart symbol to add the wine to your Favourites. A pink love heart indicates the wine is on your wishlist. When logged in, click on My Account to view all your Favourites and have the option to Add to Cart.

Back to top

Do I have to order by the dozen?

No. The Wine Society allows you to order as many or as few bottles as you choose. We can pack up to 12 bottles per case.

Back to top

How do I get free freight?

The Wine Society has highly competitive freight rates, and we offer free freight Australia-wide on orders of four or more cases. A case is usually 12 bottles, but can be as few as six, if the wine is packed in a case of six (see 'What does the 6-pack symbol mean'). Click here for more information on freight charges.

Back to top

What does the 6-pack symbol mean?

If a wine has the 6-pack symbol next to it, this means that it is packed in cases of six bottles, rather than the standard dozen. This is still classed as a case for the purposes of calculating freight charges.

Back to top

What happens if the wine I receive is damaged?

If, when you receive your wine, it is damaged in anyway simply contact us and we will credit the value of the damaged wine to your account.

Back to top

What happens if I don't like the wine I have purchased?

If you taste a bottle or two and are dissatisfied in any way, we will arrange collection at our cost and refund a credit to the total value of your wine purchase.

Back to top

How do I send wine as a gift?

Select your wine and add to your Shopping Cart in the usual way. When you checkout you will be asked to confirm certain details. At this stage you can change the delivery details to those of the intended gift recipient and, if you choose, enter an appropriate message, which will be printed on the delivery note which accompanies the wine.

Back to top

What information do you collect about users? How do you use it?

When you open an account with us, we need to know your name, email address, mailing and delivery address, phone contact details and, date of birth. When you give us your credit card details to pay for your wine purchases or Membership fee, we only use them for that transaction; they are not stored. Each time you order through this site you will be asked to enter your credit card details. Again, these details are used only to process that order; they are not stored. All other personal information, such as addresses and order history, is stored on our main database, not on the web server. There is one cookie within the site used for recognition when you return to the site. This cookie can be easily deleted without affecting performance.

Back to top

How does The Wine Society protect customer information?

Confidential information, such as your address and order history, is not stored on the web server but on The Wine Society's own database, which is protected by a firewall against unauthorised access. Credit card transactions are protected with the most advanced Secure Sockets Layer (SSL) available.

Back to top

How much does delivery cost?

We offer a tiered delivery schedule based on distance from our shipping location in NSW. Wine Plans receive preferential pricing. Click here to go to our Delivery Calculator for delivery costs

Back to top

How will my wine be sent?

Wine ordered with us will be sent via Australia Post. Delivery timeframes will vary depending upon where you live.

Back to top

What happens if I am not available to accept my wine delivery in person?

In the event that you are not home, your wine will be left at your nominated delivery address as per your delivery instructions. If you prefer, your wine can be directed to your nearest post office for collection. Every attempt will be made to ensure your delivery is timely, and delivered according to your stated instructions. Alternatively, you can have the wine delivered to one of our retail stores and pick it up from there.

Back to top

Do you deliver to PO boxes?

Yes.

Back to top

Can I arrange for a driver to contact me prior to delivery?

Unfortunately Australia Post does not offer this facility. In the event that you are not available to accept delivery, your wine will be left according to your instructions. Please do not hesitate to contact a friendly Wine Advisor to discuss your preferred arrangements.

Should you require any further assistance, our Wine Advisors are on hand to help! Simply contact us here .

Back to top