The Wine Society FAQs

Anyone aged 18 years or over can become a Member of The Wine Society. There is a one-off Membership fee of $50, which buys 25 shares in the cooperative. There are no ongoing annual charges or compulsory wine plans. The only obligation of Members is an annual spend of $100 (or $50 if you have been a Member for more than 20 years) to maintain active membership, and consequently voting rights at our AGM. If you do not wish to become a Member, but wish to receive wine offers by email, then you can join our mailing list .

The Wine Society is a not-for-profit cooperative, existing solely for the benefit of its Members. A Membership is required to make a purchase. The only exceptions to this rule are purchases from our retail stores and our Member Events and Wine Education courses. In these instances Members enjoy preferential pricing. Anyone aged 18 years or over can join The Wine Society, for only $50. If you are considering joining, and wish to see our offers via email in the meantime, you can join our mailing list (aged 18 years or older).

Australian law prohibits the sale of alcoholic beverages to persons under the age of 18 years. You will be asked to confirm that you are 18 years of age or over and supply your date of birth when you apply for Membership with us. If you do not confirm that you are aged 18 years or over, we will not accept your order.

As a not-for-profit cooperative we stand apart in an industry increasingly dominated by supermarket giants. And this status means that all profits are reinvested back into the business, resulting in better wine, better service and better prices. Our core purpose is to source top quality wine at competitive prices for our Members and our passion is for the little guy. Independent producers, small parcels, little-known wines and future classics; these are the things that excite us – wines with a story. As a registered Not-for-Profit organisation, The Wine Society has an Annual General Meeting and all Active Members are eligible to attend in person and/or vote for Members of the Board.

Yes, businesses are able to join The Wine Society and Membership works in the same way as for personal accounts. To set up a business Membership, please contact Member Services on 1300 723 723. Please note that while the Membership can be set up in a company name, we will ask for details of one individual to contact in the event of any enquiries.

No. You can add items to your Shopping Cart and you will be prompted to login once you have finalised your order through the Checkout. If you are not a Member, you can also join The Wine Society at Checkout. You will be diverted to a sign up page and, when the Membership process is completed, you will be returned to your order.

Your password is your Membership number, which you received when you first registered on The Wine Society website. If you have forgotten your Membership number you can use the password recovery function on the Login page, or you can call our Member Centre on 1300 723 723. If you receive the paper catalogue, you can find it on the address cover sheet, or if you receive emails, you will find it on the top right of the email.

Yes. Once you have logged in, this option is available to you under 'My Wines'.

When viewing a wine, click on the grey love heart symbol to add the wine to your Favourites. A pink love heart indicates the wine is on your wishlist. When logged in, click on My Account to view all your Favourites and have the option to Add to Cart.

No. The Wine Society allows you to order as many or as few bottles as you choose. We can pack up to 12 bottles per case.

The Wine Society has highly competitive freight rates, and we offer free freight Australia-wide on orders of four or more cases. A case is usually 12 bottles, but can be as few as six, if the wine is packed in a case of six (see 'What does the 6-pack symbol mean'). Click here for more information on freight charges.

If when you receive your wine it is damaged in any way, simply contact us and we will replace or credit the value of the damaged wine to your account.

If you taste a bottle and are dissatisfied in any way, call us and we will arrange collection at our cost and refund a credit to the total value of your wine purchase.

Select your wine and add to your Shopping Cart in the usual way. When you checkout you will be asked to confirm certain details. At this stage you can change the delivery details to those of the intended gift recipient and, if you choose, enter an appropriate message, which will be printed on the delivery note which accompanies the wine.

When you open an account with us, we need to know your name, email address, mailing and delivery address, phone contact details and, date of birth. When you give us your credit card details to pay for your wine purchases or Membership fee, we only use them for that transaction; they are not stored. Each time you order through this site you will be asked to enter your credit card details. Again, these details are used only to process that order; they are not stored. All other personal information, such as addresses and order history, is stored on our main database, not on the web server. There is one cookie within the site used for recognition when you return to the site. This cookie can be easily deleted without affecting performance.

Confidential information, such as your address and order history, is not stored on the web server but on The Wine Society's own database, which is protected by a firewall against unauthorised access. Credit card transactions are protected with the most advanced Secure Sockets Layer (SSL) available.

Wine ordered with us will be sent via Australia Post. Delivery timeframes will vary depending upon where you live.

In the event that you are not home, your wine will be left at your nominated delivery address as per your delivery instructions. If you prefer, your wine can be directed to your nearest post office for collection. Every attempt will be made to ensure your delivery is timely, and delivered according to your stated instructions.Alternatively, you can have the wine delivered to one of ourretail storesand pick it up from there.

Unfortunately Australia Post does not offer this facility. In the event that you are not available to accept delivery, your wine will be left according to your instructions. Please do not hesitate to contact a friendly Wine Advisor to discuss your preferred arrangements.

Should you require any further assistance, our Wine Advisors are on hand to help! Simply contact us here.