Frequently Asked Questions

To help us keep our delivery times to a minimum most wines we sell are delivered straight from our warehouse. However for wines delivered direct from a winery, as outlined on the product page, delivery times can vary greatly - depending on their location and where your order is being delivered.

Your order confirmation email will confirm where your order is being dispatched from.

Here’s a rough guide to how long you should allow for your order to arrive:

Standard Orders:

  • Eastern Capitals: 2-3 business days
  • Adelaide, Perth, Hobart: 5-10 business days
  • All other areas: up to 14 business days

Winery Direct Orders:

Given many cellar doors are located in regional areas and may only be open a few day per week, we ask that you allow an additional 2 business days for these to be delivered.

The delivery time frames shown above are not guaranteed and we ask that you allow 14 business days for your order to arrive (excluding weekends and public holidays.)

Please note that delivery times over the Christmas, New Year, and the Easter holiday periods may be longer than normal.

Unfortunately, we are unable to offer this service. We hope to introduce a premium delivery service in the future where, for a small additional fee, you will be able to choose the date and time of your delivery.

Our standard delivery times are outlined above. However on occasion due to circumstances outside of our control deliveries can take a longer period of time. If you download the Australia Post App, that will give you up to date information on your order, alternatively start a Live Chat with our team and we can investigate further

No. If you are not at home your order will left at your nearest Australia Post office or distribution centre for collection (with a card placed in your letter box). Or, if you have selected “yes” for “Authority to leave” when placing your order then the product will be left at your delivery address. Please note, authority to leave is available for credit card purchases only. We cannot offer authority to leave for PayPal customers.

In some cases, where the wine is being sent directly to you by the winery, the wine may be sent via a courier and, if you are not home, your order may be taken to the courier's distribution centre for collection. The person collecting the wines must be 18 or over and able to present identification corresponding to the name of the consignee.

Unfortunately, our couriers are generally unable to call you prior to delivering your order.

Yes - we are happy to deliver to PO Box addresses. The person collecting the wines must be 18 or over and able to present identification corresponding to the name of the consignee.

Please check with your Parcel Locker provider's Terms & Conditions, as alcohol may not be accepted. Returned orders will incur a re-delivery fee and cause delays in your delivery time.

So that we can offer you the best possible price, The Wine Collective’s fulfilment systems are fully automated. This means that the moment your order has been placed, the wheels start turning and we are unable to cancel your order or change any of your order details.

Unfortunately, we are unable to change delivery addresses once your order has been placed.

You can update your saved delivery address at any time by signing in to your account. You can also update your delivery address when placing a new order.

Please be aware that The Wine Collective cannot be held responsible for deliveries to incorrect or incomplete addresses provided by you. For more information on our delivery policy, please visit our Terms and Conditions page.

Unfortunately, we are unable to change delivery addresses once your order has been placed.

You can update your saved delivery address at any time by signing in to your account. You can also update your delivery address when placing a new order.

Please be aware that The Wine Collective cannot be held responsible for deliveries to incorrect or incomplete addresses provided by you. For more information on our delivery policy, please visit our Terms and Conditions page.

Unfortunately, we are unable to add Authority to Leave instructions once your order has been placed.

Unfortunately, we are unable to cancel orders once they have been placed.

At this time we are unable to offer deliveries to New Zealand addresses.

At this time we are unable to offer deliveries to addresses outside of Australia.

Why am I being asked to sign in again? You may be asked to sign in periodically to protect your identity and privacy. This will normally happen when you request to change account details.

I can’t sign in! If you can’t sign in use the “I forgot my password” option from the sign in page. You can usually resolve sign in issues by checking you are using the correct sign in information in this manner.

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future. You must have cookies enabled in order to sign in to your Wine Collective account.

Should you wish to make change to your wine plan or update your details / payment method for wine plans, please start a Live Chat to book a callback from our team

Shop Pay is our e-commerce platform's accelerated, or express, checkout. If you have checked the Save my information for a faster checkout box on a previous order. Checking this box will store your customer details, shipping address, billing details and payment information on PCI compliant servers so they are automatically pre-filled on your next visit.

If you have checked the Save my information for a faster checkout box on a previous order, next time you shop with us, you will be directed to a page to review your order, with your shipping & billing information already completed.

If you no longer wish to use Shop Pay for ordering with us, you can opt out here and you will be directed through the standard check out flow on your next visit. Opting out of Shop Pay does not affect your account with us in any way.

Our development team works very hard to ensure that our site works across a variety of browsers and operating systems, however, if you are having trouble browsing and using some of the features of our site (such as making an offer), it may be because we no longer support your browser/operating system.

If you are checking out and you cannot see the points slider in the checkout to redeem your Society Rewards points, it is because loyalty redemption has not yet been integrated for our e-commerce platform's accelerated checkout - Shop Pay

If you wish to use Society Rewards on your order, you can click on the link at the bottom of the Order Review page that says Check Out As Guest. This will direct you to the standard checkout flow, where you will be able to redeem your loyalty points.

We have access to the best wines in Australia and secure some of the hottest offers. We also offer the most generous rewards program in the industry. At The Wine Collective we don’t price match as a matter of course, as we’re already offering exceptional value wines combined with the best service and range of anyone in the business.